Terms & Conditions

1. About Us

These Terms and Conditions govern the provision of removal and van services by Jersey Movers Ltd, a company registered in Scotland (Company No. SC899254), with its registered office at 113 Bellshill Road, Motherwell, ML1 3SX.

By booking our services, you agree to be bound by these Terms. Please read them carefully before making a booking.

2. Quotations

All price estimates provided via our online calculator are indicative only. A confirmed, fixed-price written quotation will be issued following a survey (in person, by video, or based on an accurate inventory provided by you).

The confirmed quotation price will not change on moving day, provided that the information you supplied is accurate and complete. Additional charges may apply where:

• You have significantly more items than declared
• Parking restrictions require additional time or equipment
• There are access difficulties not disclosed at time of quoting (e.g. no lift, long carries)
• Additional services are requested on the day that were not in the original scope

Any additional charges will be agreed with you before work proceeds.

3. Booking & Deposit

A booking is confirmed when you accept our written quotation. A deposit of [PLACEHOLDER — e.g. 20% or £X] is required to secure your chosen date. The remaining balance is due [PLACEHOLDER — e.g. on the day before / on completion].

Deposits can be paid by [PLACEHOLDER — e.g. bank transfer / card]. Dates are not guaranteed until the deposit is received and cleared.

4. Cancellation & Rescheduling

• More than 5 working days before your move: Cancellation or rescheduling is free of charge. Your deposit will be refunded in full, or transferred to your new date.
• 2–5 working days before your move: A cancellation fee of [PLACEHOLDER — e.g. 50% of the total quote] applies. Rescheduling is free subject to availability.
• Less than 2 working days (including same-day cancellation): The full quoted price is payable.
• Property chain delays: If your solicitor or estate agent causes a delay to your completion date, we will reschedule your move at no extra cost, subject to availability. You must notify us as soon as you are aware of the delay.

5. Insurance & Liability

All moves are covered by our Goods in Transit insurance (up to £50,000 per vehicle) and Public Liability insurance (up to £1,000,000), provided by [PLACEHOLDER — insurer name].

Claims for damage or loss must be reported to us in writing within [PLACEHOLDER — e.g. 7 days] of your move date. Claims submitted after this period may not be accepted.

The following items are excluded from our standard insurance cover and are moved at the owner's risk unless separately arranged:

• Cash, documents, jewellery, and other valuables
• Items of sentimental value not separately declared
• Plants and perishable items
• Items already damaged or in poor condition before the move
• Items packed by the customer (unless damage is due to our negligence)

Our total liability is limited to the value of items as declared and the extent of our insurance cover. We are not liable for indirect losses (e.g. lost earnings, temporary accommodation costs) unless caused by our gross negligence.

6. Your Responsibilities

You are responsible for:

• Ensuring all items for removal are declared accurately at quotation stage
• Securing adequate parking for our vehicle at both addresses on moving day
• Ensuring fragile, valuable, or specialist items are clearly identified before the move
• Disconnecting and preparing all appliances (washing machines, fridges, etc.) before our arrival
• Ensuring you have legal authority to remove all items from the collection address
• Being present (or having an authorised representative present) throughout the move

7. Payment

Payment is accepted by [PLACEHOLDER — e.g. bank transfer, card, cash]. Full payment is required before or on completion of the move, unless a credit account has been agreed in writing. We reserve the right to retain possession of your goods until payment is received in full.

8. Storage

Where storage is arranged as part of your move, your goods are stored at your own risk unless otherwise agreed in writing. A separate storage agreement will be provided. Storage charges are payable monthly in advance. We reserve the right to charge a lien on goods in storage where invoices remain unpaid for more than 30 days.

9. Complaints

If you have a complaint about our services, please contact us in the first instance:

• By email: info@jerseymovers.co.uk
• By phone: 07576 648 666

We aim to acknowledge complaints within [PLACEHOLDER — e.g. 2 working days] and resolve them within [PLACEHOLDER — e.g. 14 working days].

10. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

11. Contact