Privacy Policy

1. Who We Are

Jersey Movers Ltd ("we", "us", "our") is a private limited company registered in Scotland (Company No. SC899254), with its registered office at 113 Bellshill Road, Motherwell, ML1 3SX, UK.

We operate the website jerseymovers.co.uk and provide home removal, man with a van, and commercial van services across the United Kingdom.

For data protection enquiries, contact us at: info@jerseymovers.co.uk or 07576 648 666.

2. What Personal Data We Collect

When you use our quote calculator or contact us, we may collect:

• Your full name
• Phone number
• Email address
• Collection and delivery postcodes
• Preferred moving date
• Details about your move (service type, property size, distance)

If you contact us by phone, email, or WhatsApp directly, we may also retain records of that communication.

We also collect non-personal technical data via cookies and analytics tools (where you have consented) — see our Cookie Policy.

3. How We Use Your Data

We use your personal data to:

• Provide you with a quote for removal or van services
• Contact you to discuss your quote and confirm bookings
• Deliver the services you have booked
• Send you booking confirmation and operational communications (e.g. arrival time reminders)
• Improve our website and service offering (analytics data only, with consent)
• Meet legal and regulatory obligations

We do not use your data for unsolicited marketing, and we do not sell or rent your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent — when you tick the consent checkbox on our quote form, or accept cookies
• Contract — to perform the service you have booked
• Legitimate interests — to respond to enquiries, improve our services, and manage our business — where these interests are not overridden by your rights
• Legal obligation — where required by law (e.g. retaining records for HMRC)

5. How Long We Keep Your Data

We retain personal data for as long as necessary for the purpose it was collected:

• Quote enquiries not converted to bookings: up to 6 months
• Completed bookings: 7 years (for tax and legal purposes)
• Marketing consent records: until consent is withdrawn

After these periods, your data is securely deleted.

6. Who We Share Your Data With

Your data may be shared with:

• WhatsApp / Meta Platforms — when you submit a quote request via our WhatsApp form. Meta's privacy policy applies to data within WhatsApp.
• Google (Analytics / Ads) — where you have given cookie consent, anonymised usage data may be shared with Google
• Our insurance provider — in the event of an insurance claim relating to your move
• HMRC / legal authorities — where required by law

All third parties are required to process your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten"), where no legal obligation prevents this
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests or direct marketing
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, email us at info@jerseymovers.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. This includes secure email, encrypted connections (HTTPS), and limiting access to your data to authorised personnel only.

If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you without undue delay.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us